Refund policy
RETURN AND REFUND POLICY
Last Updated: August 8, 2026
Thank you for shopping with Althea Beauty House. We want you to be satisfied with your purchase. Please review this Return and Refund Policy before requesting a return.
1. RETURN ELIGIBILITY
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received. Products should be returned with their original packaging, labels, seals, accessories, and other materials included with the order.
Proof of purchase or your order number may be required.
2. RETURN REQUESTS
Before returning any item, please contact Althea Beauty House and provide your order details.
Please include the following information when requesting a return:
Your full name
Your order number
The product you wish to return
The reason for the return
Photos showing any damage, defect, or incorrect item, when applicable
Returns sent without prior authorization may not be accepted.
3. RETURN SHIPPING
Customers are generally responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received from us.
Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning an item. Althea Beauty House is not responsible for packages lost or damaged during return transit.
4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to verify the issue.
After reviewing the request, we may provide a replacement, refund, or another appropriate resolution.
5. NON-RETURNABLE PRODUCTS
For health, hygiene, and safety reasons, certain products cannot be returned after they have been opened, used, or unsealed.
Non-returnable products may include:
Opened or used beauty products
Opened or used skincare products
Opened or used cosmetic products
Personal care products that have been used or unsealed
Gift cards
Items marked as final sale
Clearance products identified as non-returnable at the time of purchase
Products damaged due to misuse, improper handling, or improper storage after delivery
Please contact us before returning an item if you are unsure whether it qualifies for a return.
6. REFUNDS
Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for an approved refund to be processed.
Banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
7. EXCHANGES
If you would like to exchange an eligible product, please contact us to determine whether an exchange is available.
Product availability cannot be guaranteed.
In some situations, you may be asked to return the original item and place a new order for the replacement product.
8. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled or modified after processing has started.
Orders that have already been shipped cannot normally be canceled.
After delivery, eligible products may be returned according to this policy.
9. REFUSED OR UNDELIVERABLE ORDERS
Orders returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package may be subject to applicable shipping and return shipping charges.
Where permitted, these costs may be deducted from the amount refunded.
10. REFUND METHOD
Approved refunds will normally be returned to the same payment method originally used to complete the purchase.
We are generally unable to issue a refund to a different card, bank account, or payment method.
11. CONTACT INFORMATION
Althea Beauty House
8617 Christa Dr NE
Lacey, WA 98516
United States
Phone: +1 484-655-6258
Email: support@altheabeautyhouse.com